rbjaee Privacy Policy

Definitions and Scope of Application

In this Policy, "personal information" refers to any information that can directly or indirectly identify an individual. "We", "our", or "rbjaee" refers to the entity operating this platform. "You" or "user" refers to any person accessing services through rbjaee's website, mobile app, or any other channel.

This Policy applies to all users in Bangladesh and covers all digital services of rbjaee. The minimum age on our platform is 21. We do not knowingly collect information from individuals under 21 years of age.

What Types of Information We Collect

rbjaee collects the following categories of information:

• Registration Information: Name, email address, mobile number, date of birth, and other information provided at the time of account creation.
• Identity Verification Information: National ID number or equivalent document details, required for the account verification process.
• Financial Information: Information related to your preferred payment method — such as bKash, Nagad, Rocket, or Upay account numbers — to confirm transactions.
• Technical Information: IP address, browser type, device identifier, operating system, and session-related data collected via cookies.
• Usage Information: Your play history, transaction logs, communication records, and your navigation behaviour on the site.
• Communication Information: The content of messages sent to our support team via live chat or email.

We collect only the minimum information necessary to provide our services. Collecting unnecessary sensitive information is against our policy.

How We Collect Information

rbjaee collects information in the following ways:

• Directly Provided Information: Information you provide through account registration, completing identity verification forms, deposit or withdrawal requests, and communication with the support team.
• Automatic Collection: Your patterns of site use are automatically recorded through our server logs, cookies, and similar technologies.
• From Third Parties: Transaction information from payment service providers (such as bKash, Nagad, Rocket, Upay) and information received from fraud prevention organisations.

Our platform uses cookies. Cookies are small text files stored on your device that help improve your browsing experience. You can control cookies from your browser settings, but disabling certain cookies may limit some functionality of the site.

Purpose of Using Information

Collected information is used for the following purposes:

• Creating and managing accounts and verifying user identity.
• Processing deposits, withdrawals, and other financial transactions.
• Providing 24/7 live chat and email support in Bengali.
• Completing verifications and reporting required to comply with applicable laws.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Implementing responsible gaming guidelines and monitoring problematic gambling behaviour.
• Analysing platform performance and resolving technical issues.
• Sending bonus offers and promotional information based on your consent.

Legal Basis and Context for Processing Information

rbjaee processes your personal information on the following legal bases:

• Contractual Necessity: Information required to fulfil the contract for receiving our services is processed on a contractual basis.
• Legal Obligation: Information required to comply with applicable laws, regulations, and regulatory authority directives is processed accordingly.
• Legitimate Interests: Information is processed for legitimate purposes of fraud prevention, ensuring platform security, and improving service quality.
• Consent: Information is processed on the basis of your explicit consent for marketing communications or optional information sharing.

Information Sharing and Disclosure

We may share information with the following parties in limited circumstances and for specific purposes:

• Payment Processors: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete your deposits and withdrawals.
• Service Providers: Trusted third parties that assist us with technology, hosting, cybersecurity, and customer support — who operate under strict confidentiality agreements.
• Game Software Providers: Minimum information required for game integration to ensure fair play.
• Regulatory and Law Enforcement Bodies: Where required to comply with legal obligations or court orders.
• Business Transfers: In the case of a merger, acquisition, or asset sale, with assurance of data protection under this Policy.

Before sharing information with third parties, we ensure they follow appropriate data protection measures.

Data Security Measures

rbjaee applies industry-standard technical and administrative security measures to keep your information safe:

• SSL Encryption: All data transmission on our website and mobile platform is protected by 256-bit SSL encryption.
• Firewall and Intrusion Detection: Advanced firewalls and real-time intrusion detection systems protect our server infrastructure.
• Access Controls: Employees are given access only to the information required for their specific role, and all access is logged.
• Encrypted Storage: Stored sensitive information is kept in encrypted form.
• Regular Security Audits: Regular cybersecurity assessments are conducted on our systems.
• Two-Factor Authentication: Two-factor authentication is available for additional account protection.

Data Retention Period

We retain your information only for as long as necessary. Retention periods are as follows:

• Account Information: For the duration the account is active and, after account closure, for the period required by legal obligations.
• Financial Transaction Records: Retained for the period required by applicable law.
• Communication Records: Customer support communications are retained for the appropriate period.
• Cookies and Technical Information: Session cookies are deleted when the browser is closed; persistent cookies expire automatically after a set period.

After the designated retention period, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this right may be limited where legal obligations exist.
• Right to Object to Processing: The right to object to the processing of your information for marketing purposes.
• Right to Data Portability: The right to request your provided information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw consent for consent-based processing at any time.

To exercise these rights, contact us at [email protected] or use our 24/7 live chat support. We will respond to your request within the legally required timeframe.

International Data Transfers

Our server infrastructure may be located in various countries. Appropriate protection is ensured for any transfer of your information:

• Strict data processing agreements are signed with third parties.
• End-to-end encryption is applied to all data transfers.
• Compliance with international data protection standards is ensured.

Responsible Gaming and Data Use

rbjaee prioritises responsible gaming. For this purpose, we may analyse your usage-related information:

• To identify patterns of potentially problematic gambling behaviour.
• To implement your voluntarily set deposit limits and self-exclusion preferences.
• To proactively contact you when needed and provide sources of support.

For more information on responsible gaming, visit our Responsible Gaming page.

Cookie Policy

Our platform uses various types of cookies:

• Essential Cookies: These are necessary for the site to function properly. Maintaining login sessions and storing security tokens fall under this category.
• Functional Cookies: Remember your language preferences and other personalised settings.
• Analytical Cookies: Collect usage statistics for the site, which help us improve our services. This information is processed in aggregated and anonymised form.

You can control or delete cookies at any time from your browser settings.

Policy Changes and Updates

This Privacy Policy may be updated from time to time in response to business changes, legal obligations, or technological developments.

When changes are made:

• The "Last Updated" date at the top of the page will be updated.
• You will be notified at your registered email address for significant changes.
• Continued use of the site after changes will be considered as consent to the new policy.

It is recommended to visit this page regularly to stay informed about the latest policy.

Contact and Complaints

If you have any questions, concerns, or data protection requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available through the website.

We review all data protection requests seriously and aim to respond within an appropriate timeframe. We are always committed to resolving your concerns.